Guides to managing everything from crime prevention to online marketing.


A template to help you prepare and plan for an emergency situation. Developed by a DHB Emergency Planner and shared with permission. 

Template business plan with guidelines for each section.

This booklet has been designed by the NZ Police for retailers, small business operators and their staff to assist them to identify opportunities to prevent crime, and to identify criminal activity and offenders.

Information to help members respond to healthcare staff influencing or directing patients to certain pharmacies, and how to discourage this from happening.. This includes a letter template to a medical practice/organisation, and a poster to display in the pharmacy informing patients they have the right to collect their medicines from any pharmacy they choose.

For those members who wish to make a claim to the Disputes Tribunal please download the accompanying guide.

Information given is based on the pharmacy sale going through at the end of a month. 

Details exempt population groups, understanding how many of your patients may be exempt, claiming for items already dispensed, promotion, impact on workflow, IT changes, staff procedures and training, financial management, and inventory and stock management.

If you are relocating your pharmacy download this guide for some helpful tips.

Includes template Official Information Act (OIA) request letter. 

For some pharmacists, attending jury service would be a significant hardship due to the impact on their pharmacy, family or other personal circumstances. For example, a rural sole pharmacist may have to close their pharmacy to attend jury service. This note offers advice on how to be excused from jury service if those circumstances apply.

A template letter to local healthcare providers encouraging closer collaboration with your pharmacy, including using recent funding to purchase your services, not compete and employ staff directly. 

This plan will help you prepare your business in the event of a natural disaster, like earthquakes, tsunamis, volcanic eruptions, floods, landslides and storms.

Having an online presence is a worthwhile venture. It can help to grow revenue through increased foot traffic in the pharmacy and increased online web traffic and sales through your website.

This guide with help you to implement and sustain a successful online presence. It covers the basics for website, social media and traditional marketing, with further information about optimising your online presence to maximise your efforts.

This fact sheet guides members through the important process of buying a pharmacy. It includes information about finance, pharmacy design, stock and equipment, staff, pharmacy licences and DHB agreements. See also our other guides that include business plan template, advertising guidelines, and a guide to relocating your pharmacy.

A plan to help you manage outbreaks of pandemics and infectious diseases, kindly shared by Midland Community Pharmacy Group.

Strategic execution plan template provided by Advisory.Works. The template has space for cultural values, strategic goals and a SWOT analysis.

Pharmacies can potentially be risky places to work because they stock controlled medicines and medicines of abuse. This guide can assist you plan for unexpected events, like an armed hold-up.

If you've forgotten your password enter your email address in the field above and click “Forgot Password” to have it emailed to you. Forgot Password